CHANGES, RETURNS & REPLACEMENTS

Changes & Cancellations

Please contact us as soon as possible.

Changes and cancellations cannot be accepted once production has begun.

Returns & Exchanges

As each set is made to order, we do not accept returns or exchanges due to measuring or entry errors, or because the item differs from what you imagined.

Defects, Damage on Arrival or Incorrect Items

Please contact us within 7 days of delivery with your order number and clear photos of the issue.

After reviewing the issue, we will arrange an exchange or remake at our expense.

If neither is possible, we will issue a refund.

Please keep the items and packaging until we have finished reviewing the issue.

Sizing Issues, Loss or Damage After Use

We offer paid replacements for individual nails. Please send us your order number and specify the hand and finger. If you need a different size, please also send us the desired width in mm.

We’ll confirm the price, shipping fee, and estimated turnaround time for your request.

Replacements are subject to material availability.

As each nail is handmade, colors and placement may vary slightly from the original.

Contact

Please use Instagram DM or our shop contact form.